Online Sales Policies of

 

RCB Products, LLC


 
 

Effective Date & Changes of Policies

Effective Date

The effective date of this set of policies is October 14, 2012.

Changes of Policies

RCB Products, LLC, can change its online sales policy at any time without prior notice.

If RCB Products, LLC, changes any of its online sales policies, the online sales policies in effect at the time the order was placed will apply.


 

Security & Privacy

Secure Check Out

RCB Products, LLC, has a secure online checkout that follows industry standards for online processing of credit card orders.

RCB Products, LLC, does not keep a record of credit card numbers.

RCB Products, LLC, uses Authorise.Net for the online processing of credit cards.

(Security and Privacy policies of Authorise.Net can be viewed online at www.authorize.net/company/privacy/.)

Privacy

RCB Products, LLC, will not share you information with any third party (except for Authorise.Net) without your permission.


 

Guarantee & Warranty

30-Day Satisfaction Guarantee

The forks of RCB Products, LLC, come with a 30-day satisfaction guarantee.

Within the first 30 days after you receive your fork(s), if you are not satisfied. with them for any reason, you can return your forks for a full refund of you purchase price, including any applicable taxes. (RCB Products, LLC, will not refund shipping and handling costs.)

Before you return you forks(s), contact RCB Products, LLC, Customer Service (see the " Contact Us " page) for return instructions.

Returned fork(s) must be in good condition.
If you are returning forks that came as a boxed set(s), you must also return the box(es) in good condition.
You will be responsible for the shipping costs of the returned item(s).

90-Day Product Warranty

RCB Products, LLC, guarantees our forks against manufacturing defects for 90 days.

If within 90 days you find a fork to be defective, contact RCB Products, LLC, Customer Service (see the " Contact Us " page).

RCB Products, LLC, will replace the defective fork(s) at no cost to you.
You will also have the option of receiving a full refund, including taxes, handling, and shipping instead of receiving a replacement.

This Warranty is not valid for products that have been abused.


 

Order Processing

Order Processing Time

Most RCB Products, LLC, orders are processed within one week or less.

If we cannot ship you product within one week, we will attempt to notify you by e-mail.


 

Cancellation Policy

RCB Products, LLC, Order Cancellation Policy

You may cancel your order for any reason up until the time it ships.

If you want to cancel your order, contact RCB Products, LLC, Customer Service (see the " Contact Us " page) and let us know that you wish to cancel the order.

If we receive you request to cancel an order before it has shipped, you receive a full refund of the purchase price, including shipping, handling and any applicable sales tax. Within two weeks of the time that we receive you cancelation request, we will apply this refund to the credit card that you used for your purchase.
If we receive your request to cancel an order after the order has shipped, the rules of the 30-day satisfaction guarantee will apply. (There will be no refund of shipping and handling costs.)


 

International Orders

Orders from Countries Other Than The United States or Canada

RCB Products, LLC, can now accept online international orders from most countries.

Any applicable government tariffs, rules, regulations, and restrictions will apply to these orders.


 

Shipping

Shipping Costs

Shipping to Locations in USA

RCB Products, LLC, has flat shipping and handling rate of $9.25 (US) per order for orders shipped via US Postal Service to locations in the USA.

Shipping to Locations in Canada

Because orders for Canada took excessive time to reach their destinations, we are now shipping orders (except for boxed sets) to Canada via postal service Priority Mail. We ship orders that include boxed sets via postal service First Class Mail. In either case, we charge $17.25 (US) for shipping & handling for orders that we send to Canada.

Shipping to Other Countries

For international orders, our ordering system automatically calculates the shipping costs. When you enter your ship-to location on the Shopping Cart or the Checkout page, the system will display various shipping options and the cost of each option. On the Checkout page, you can select from the list of displayed shipping options, and that cost will be added to your order.

Shipping Method

We use various shipping services.  Typical delivery times are 3-5 days for USA orders, and 6-10 days for Canadian orders. Delivery times for other countries depend on the country and the shipping method selected.

Packaging

Boxed Sets

Boxed Sets contain two forks per box.
The boxes are cardboard.
The boxes are surrounded by protective material and shipped in external boxes or shipping envelopes.

Unboxed Forks

The forks are wrapped in protective material and shipped in boxes or shipping envelopes or mailing tubes.


 

Description & Pricing of Products

Product Descriptions

There is a photograph and complete description of each product on the RCB Products, LLC, website.

Prices

On the RCB Products, LLC, website, the unit price for each item (in USA dollars) is displayed next to each product.

The RCB Products, LLC, website has an online shopping cart, which displays the unit costs and total costs of everything that you have selected.


 

Submission & Confirmation of Orders

Display of Total Cost

When you go to the shopping cart checkout, shipping & handling costs, as well as any applicable sales taxes, are displayed and added to your costs before you submit your order.

RCB Products, LLC, charge sales taxes on orders shipped to addresses in Wisconsin.

Payments

Payments are made at the time of purchase via a valid Credit Card.

Currently RCB Products, LLC, accepts only MasterCard and Visa.
The total cost of the order is charged to your credit card at the time you submit your order.

Confirmations

Confirmation of your order will be sent via e-mail.

RCB Products, LLC, will send you an invoice with a full description of your order.
You will also receive a "Customer Receipt/Purchase Confirmation".


 

Online Account

Creation of Online Account With RCB Products, LLC

The first time you submit an online order to RCB Products, LLC, an online account is automatically created for you.

You will receive an e-mail with your login name and password..

You can use this login name and password to login to the RCB Products, LLC, website:
   www.RCBproducts.com

Subsequent Login to Account

After you login, you can change your username and password.

You can use your online account to monitor the status of your order.

If you use your online account when you place additional online orders with RCB Products, LLC, you can use saved address and shipping information.

RCB Products, LLC, does not save your credit card number.